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Scam alert

There have been several recent incidents where our customers have been approached by people pretending to be from Alabama Power.

What makes this case a little different is that the targets are not just residential customers, but includes local businesses. The customers are called and told they have a short deadline to make a payment. The scammer is asking them to go to a local retailer (like a Wal-Mart, CVS or Walgreens) to purchase a money pack for the given amount. They are then instructed to call another number to share the account number on that prepaid card. In some cases, they get an answering machine that says “This is Alabama Power,” and asks the customer to leave the information on a recording.
Scam Alert graphic

Avoid being scammed

Alabama Power wants our customers to remember the following:

  • We will never come to your door and demand an immediate payment.
  • We will never ask you over the phone for bank information or a credit card number.
  • Any Alabama Power employee who comes to your door for any reason will have company identification that he or she will gladly show you. If you have any questions about whether a person actually works for Alabama Power, call Alabama Power at 1-800-245-2244 and do not let him or her inside your home.
  • Scammers sometimes claim they represent a public agency or government office offering grants that can pay your Alabama Power or other utility bill. Never provide anyone making this claim your credit card information, your Alabama Power Company bill information or account number, or any personal banking information. If someone makes this claim, call Alabama Power or your local police department to report it.
  • If you ever have any question about the status of your Alabama Power account, do not hesitate to call us. You can reach Alabama Power Customer Service day or night, seven days a week, at 1-800-245-2244.

News media requiring additional information can call the Media Hotline at 205-257-4155.

  • abeer_abeerAbeer M.J
    @abeer_abeer:
    thanks @alabamapower ..i jest get the best customer service from one of your employees..and after a midnight..you're wonderful
    4 weeks ago
    agent27641Marissa Wiles
    @agent27641:
    Power is back up! Thanks @alabamapower for the quick response! #customerservice #experience #awesome #repair
    1 month ago
    theprofspageMelinda Sears
    @theprofspage:
    God bless @alabamapower!
    1 month ago
    mlusk227Mark Lusk
    @mlusk227:
    @alabamapower thanks for the quick response. You folks are appreciated so much. Keep up the great work you are doing !
    1 month ago
    jdelcook44Cook1
    @jdelcook44:
    @alabamapower thanks for your hard work. Please be safe out tonight.
    1 month ago